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DEMO VIDEO

SUPPORT · YAKUGO API

Yakugo and Support Hub

The speech and support platforms behind the Foundry demos, built and run by the TCS AI CoE.

SPEECH × SUPPORT · YAKUGO API

Every word on the floor, transcribed and translated accurately

AVATOR hears through the Yakugo API, run by the TCS AI CoE. It transcribes and translates meetings and shop-floor conversations between Japanese and English in real time, and Support Hub turns that knowledge into support work.

LIVE · 日本語 ⇄ English0.9 s

Japanese (recognised)

English (translated)

Demo replay: a re-enactment of the jig B interview scenario, not a recording of a real meeting.

Yakugo accuracy and speed (measured)

99.6%Single-language recognitionInternal test set, 140 clips (synthetic voices with noise / echo)
89.8%Mixed Japanese–English speechWith a 30-term glossary (49.7% without)
81.0%Real meeting transcriptionAutomatic confidence, last 7 days · 48 meetings · 18.1 h
99.7%Translation automatic checks passed7,966 lines · wrong language 0.3% · invented text 0%
0.9 sLive translation responseMedian · 99.9% of calls succeed
263,402Yakugo API calls30 Aug – 16 Oct 2026 · 99.8% successful

* Internal measurements as of October 2026. Test-set figures use synthetic speech and meeting figures are automatic scores, not checks against human reference translations. A human-referenced meeting test set is in preparation.

Record a meeting and get live transcription, two-way Japanese–English translation, AI summaries and natural read-aloud. Works on iPad, iPhone, Android, Mac and PC; the Windows app also captures Teams and Zoom audio without screen sharing.

Speech
Faster-Whisper large-v3-turbo, automatic JA/EN detection, glossary agent
Translate & summarise
Per-utterance translation with Qwen-family LLMs; decisions and action items summarised automatically
API
/transcribe-stream · /translate · /tts/speech · /recordings/:id/ask and 21 endpoints in all
Used by
AVATOR, Second Brain, Unitree G1 robot voice, FDE Console
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The AI-first support platform behind TCS's L1/L2/L3 support. AI proposes a resolution for each ticket and incident; an engineer approves it and acts.

AI assistance
Suggested ticket resolutions (with human approval), automatic bug-report triage and fix proposals
Knowledge
Document Hub (RAG over vector search), matching similar incidents and knowledge articles
Operations
SLA tracking, auto-assignment, bug reports with session replay, email and in-app notifications
Connected
Yakugo meeting records, EA Chat, Box / SharePoint

* Both require a Support Hub sign-in. Photos are illustrative.

CONTACT

Tell us about the challenges on your shop floor.

A specialist consultant will get back to you within two business days. Free 60-minute online consultations are available.

CONTACT Contact Us / Free Consultation Weekdays 9:00–18:00 JST
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